Full Terms & Conditions
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Use of Information
Collecting Information on Registered Members
As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Collecting Information from Users
This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
General Data Protection Regulation
We ensure we manage any data we collect from you in accordance with the GDPR where applicable.
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
Problems or Questions
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site; http://www.privacy.gov.au/.
Returns & Refunds Policy
We comply with every aspect of Australian Consumer Law, so if an item is faulty we will always rectify this for you. If you believe your product is faulty or not fit for purpose, you may be able to make a warranty claim. Please contact us by e-mail, firstname.lastname@example.org.
Change of Mind
If for any reason you would like to return an item that has been purchased we will happily accept it for a credit, return or exchange (excluding shipping and handling fees) within 30 days of your delivery date, as long as it’s in sellable condition, in its original packaging and hasn’t been installed.
However we do not accept returns/exchanges on the below:
- There are no returns or refunds available on custom made products e.g. custom vanities. This excludes items that are defective or have a manufacturer’s fault.
- Ex display / seconds stock, where the fault was specified and known at the time of purchase.
All our items are checked for damage and missing parts prior to delivery. It is important to thoroughly check your goods upon delivery and to notify BKCC within 24 hours of receiving the order. Evidence of damage will be required i.e. photographs.
How to Make a Return
You have 30 days after your delivery date to contact us about your return. All returns must be lodged to Bathroom and Kitchen Clearance Centre on 07 3633 9055 or by e-mail email@example.com. Returns will not be accepted unless pre approved by our team.
Delivery costs are non-refundable.
- Client to arrange item to be delivered back to store.
- If an exchange is not made at the time of return, a 15% restocking fee applies.
- The returned product(s) must be unused, in its original unmarked packaging and must not have been installed or attempted to be installed.
- We will credit your purchase only after we have received and inspected the returned goods.